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Serrano Moraza A, Briñas Freire MJ, Pérez Belleboni A. XIII Congreso Nacional SEMES. Cádiz, 13-16 de junio de 2001. |
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Denominación por Consenso: Centros de Información y Coordinación en Urgencias y Emergencias |
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Grupo de trabajo sobre acreditación de Centros,
Departamentos, Servicios y |
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Dispatch |
literal: despacho [de recursos, ej: ambulancias, helicópteros, etc.]
Envío
de ambulancias (u otros recursos sanitarios) a los incidentes de salud.
Habitualmente forma parte de los modelos más elementales de organización de la
asistencia a las emergencias.
siendo
una actividad básica que permite asegurar la asignación de los recursos así
como garantizar la prestación del servicio.
En el momento actual preferimos utilizar el concepto más
integral de Gestión de Recursos 
-Gestión y Coordinación- (G+C).
Desde 1997, por consenso, la denominación recomendada es:
Centros de Información y Coordinación en Urgencias y Emergencias
Grupo
de trabajo sobre acreditación de Centros, Departamentos, Servicios y
Unidades Asistenciales de Medicina de
Urgencias y Emergencias
I Symposium Nacional de Acreditación, Vigo
25 de Abril de 1997
Existen multitud de términos relacionados, algunos de los cuales aparecen a continuación:
Prioritised Dispatch PD |
Prioritised dispatch PPT 
Cooke M. Emergency Medicine Research Group. University of Warwick & Walsgrave Hospitals, Coventry.
Una excelente descripción del uso de herramientas de búsqueda en PD.
Effectiveness
of telephone advice in managing non life-threatening 999 calls to ambulance
services: findings of a prospective controlled trial PPT
Trent AUDGP Conference, Coventry. March 2000.
Higgins
J, Williams S, Dale J, Foster T. University of Warwick & King’s College London
Cost
effectiveness of telephone advice provision for non-urgent 999 callers to
ambulance services PPT
South West AUDGP Conference, Exeter. March 2000.
Higgins J, Williams S, Dale J, Foster T. University of Warwick & King’s College London
Emergency priority dispatch systems—a new era in the
provision of ambulance services in the UK PDF 
Nicholl J, Coleman P, Parry G, Turner J, Dixon S
Pre-hospital Immediate Care 1999;3:71–75
Do victims of an out-of-hospital cardiac arrest
benefit from a training program for emergency medical dispatchers? [enlace pendiente]
Calle PA, Lagaert L, Vanhaute O, Buylaert WA
Resuscitation 1997;35(3):213-218
Excelente listado de bibliografía sobre PD
Emergency Medicine Research Group
Criteria based dispatch CBD |
The use of Criteria Based Dispatch in the
prioritisation of 999 emergency ambulance calls
in Safety and effectiveness of Criteria Based Dispatch CBD
from Warwick Centre for
Primary Health Care Studies
Safety and effectiveness of
criteria based dispatch in the prioritisation of 999 calls. Final report PDF
Cooke M, Wilson S; Allan T, Bridge P, Edwards S, Morrell R
Nuevo listado de bibliografía (peer-reviewed journals)
A
systematic review of the evidence supporting the use of priority dispatch of
emergency ambulances [abstract]
Wilson S, Cooke MW, Morrell R,
Bridge P, Allan T
Prehospital Emergency Care 2002;6(2):42-49.
Evaluation of the cost-effectiveness of direct triage and
transportation to Minor Injuries Units by ambulance crews 
Final Report September 2002. 999 MIU Study
Does
criteria based dispatch of 999 calls adequately detect the critically ill and
injured?
Cooke MW, Morell R, Wilson S, Bridge P, Edwards S, Fallan T, Holder RL
Prehosp Immed Care 1998;2:202-203
Evaluation of a training course for emergency medical dispatchers in
Belgium: a prospective intervention study
Paul A Calle Linda Lagaert, Harry Houbrechts, Omer Vanhaut Henk Vanoverschelde, Walter A Buylaert
Prehosp
Immed Care 1999;3:196-202
Emergency
priority dispatch systems-a new era in the provision of ambulance services in
the UK
Nicholl J, Coleman P, Parry G, Turner J, Dixon S
Prehosp Immed Care 1999;3:71-75
New
models of care for 999 callers with conditions that are neither life
threatening nor serious: results of a national survey 
Snooks H, Kearsley N, Dale J, Halter M
Prehosp Immed Care 2000;4:180-182
Are
999 callers in a position to give triage information and receive first aid
advice? 
Cooke MW, Wilson S on behalf of the Emergency Medicine Research Group, Department of General Practice, University of Birmingham
Prehosp Immed Care 1998;2:193-196
Epidemiology
and demography of 999 ambulance calls: a review 
Wrigley H, Snooks H, Thomas E, Smith H, Glasper A, George S
Prehosp Immed Care 1999;3:94-98
Is it possible to safely
triage callers to EMS dispatch centers to alternative resources? 
Schmidt T, Neely KW, Adams AL, Newgard CD, Wittwer L, Muhr M, Norton R
Prehosp Emerg Care 2003 Jul-Sep;7(3):368-74
Vehicle-at-Scene-to-Patient-Access
Interval Measured With Computer-Aided Dispatch
Campbell JP, Gratton MC,
Girkin JP, Watson WA
Ann Emerg Med 1995;25(2):182-186
Nurse telephone triage
Por consideraciones académicas y profesionales, ver en RMD-SEAR
Courson S
Excelente listado de referencias on-line
Safety and effectiveness of nurse telephone consultation
in out of hours primary care: randomised controlled trial
Lattimer V, George S, Thompson F, Thomas E, Mullee M, Turnbull J, Smith H, Moore M, Bond H, Glasper A
Br Med J 1998;317:1054-1059 ( 17 October)
Con un listado de referencias bibliográficas realmente muy
interesante.
Richards DA, Meakins J, tawfik J, Godfrey L, Dutton E, Richardson G, Russell D
Br Med J 2002 Nov 23; 325 (7374): 1214
Nurse telephone triage for same day appointments in
general practice: multiple interrupted time
series trial of effect on workload and costs
Richards DA, Meakins J, Tawfik J, Godfrey L, Dutton E, Richardson G, Russell D
Br Med J 2002;325:1214–7
Introducing Nurse telephone triage into primary care
Richards D, Tawfik J
Nursing Standard standard november 22/vol15/no10/2000
Telephone Triage in Western Australia
MJA 2002;176:100-103
Otros terminos (en construcción):
Computer-assisted dispatch CAD
Primary
triage system ok !!
Emergency Medical Dispatch EMDs – un clásico del Dispatch
UK 999 NHS Direct Evaluation
NHS Direct. Evaluate, integrate, or bust...
[editorial]
Br Med J 1998;317:1026-1027 ( 17 October )
Evaluating NHS Direct [editorial]
Florin D, Rosen R
Br Med J
1999;319:5-6 ( 3 July )
NHS Direct — a telephone helpline for England and
Wales [opinion]
Boardman J
Psychiatric Bulletin (2002) 26: 42-44
NHS Direct: here and now
McLellan N
Arch Dis Child 1999;81:376-378 ( November )
Un excelente comentario sobre el manejo de las llamadas pediátricas
NHS emergency response to 999 calls: alternatives for
cases that are neither life threatening nor serious
Snooks H, Williams S, Crouch R,
Foster Theresa, Hartley-Sharpe C, Dale J
The ambulance service is the weakest link [letter]
Essex Ch
Alternatives to the emergency 999 response [letter]
Foëx BA et al
In defence of the Ambulance Service [letter]
Walter D et al
Emergency response to 999 calls [letter]
Walker K et al
Emergency response to 999 calls [letter]
Foëx BA, Walter D, Jones A, Essex Ch
Triage decisions of prehospital emergency health care providers, using a
multiple casualty scenario paper exercise [abstract]
Emerg Med J 2002; 19:348-353
Emergency (999) calls to the ambulance service that do not result in the
patient being transported to hospital: an epidemiological study [abstract] 
Emerg Med J 2002; 19:449-452
Publications relating to NHS Direct
Listado de referencias bibliográficas sobre NHS Direct